user interface – D’Arcy Norman dot net https://darcynorman.net no more band-aids Wed, 24 Aug 2016 23:21:25 +0000 en-US hourly 1 https://darcynorman.net/wp-content/uploads/2015/04/crankforpeace3-552f33a1v1_site_icon-32x32.png user interface – D’Arcy Norman dot net https://darcynorman.net 32 32 1067019 Notes: Chin et al. (1988). Development of an instrument measuring user satisfaction of the human-computer interface https://darcynorman.net/2010/11/30/notes-chin-et-al-1988-development-of-an-instrument-measuring-user-satisfaction-of-the-human-computer-interface/ Tue, 30 Nov 2010 17:30:09 +0000 http://www.darcynorman.net/?p=4498 Continue reading "Notes: Chin et al. (1988). Development of an instrument measuring user satisfaction of the human-computer interface"]]> Chin, J.P., Diehl, V.A., & Norman, K.L. (1988). [Development of an instrument measuring user satisfaction of the human-computer interface](http://portal.acm.org/citation.cfm?id=57203&dl=). CHI ’88 Proceedings of the SIGCHI conference on Human factors in computing systems. 213-218.

interesting (and short) article on analyzing user satisfaction in some software. the only quote relevant to my project is on efficiency vs. satisfaction as descriptors of effective interface design:

>For many tasks, speed and accuracy are two related performance measures which affect a person’s attitude toward the system. The time it takes to learn a system and the retention of acquired knowledge over time also affect the utility of a system. User acceptance of a system (i.e., subjective satisfaction) is also a critical measure of a system’s success. Although a system may be evaluated favorably on every performance measure, the system may not be used very much because of the user’s dissatisfaction with the system and its interface.

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