I spent the last 2 months trying to get my password retrieved from rccl.com so I can pay for the remainder owing on our family vacation. They kept saying they couldn't do it, because I was telling them a different email address than what they had on file. On my last email, I suggested that they might actually want me to log in, as I still need to pay a sizable chunk of cash in the near future. My password and username arrived via email within an hour of that. Interesting, how when you find the proper motivation, even the crappiest website on the planet suddenly starts working...
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